Last updated: August 27, 2026
1. The guarantee
Every paid plugin, add-on, and license sold on foxelabs.com comes with a 7-day no-questions-asked money-back guarantee. If you're not happy with a purchase — for any reason, or no reason — request a refund within 7 days of the purchase date and we'll return the full amount.
We'd still love to hear what went wrong, because it helps us build better software — but telling us is optional, not a condition of the refund.
2. How to request a refund
Three ways, whichever is easier:
- Use the contact form, mentioning the product and order (the Freemius receipt email has the order number).
- Email support@foxelabs.com from the address you purchased with, with the same details.
- Request it directly from your Freemius account, where your purchases are listed.
Refunds are processed by Freemius, our merchant of record, back to your original payment method. Approval on our side is same-or-next business day; the money typically lands within 5–10 business days depending on your bank.
3. Renewals
Licenses renew automatically so your updates and support don't lapse. If a renewal charge catches you by surprise, the same 7-day window applies from the renewal date — contact us and we'll refund it. To avoid future renewals, cancel any time from your Freemius account; your license stays active until the end of the paid period.
4. What isn't covered
- Requests after 7 days — outside the window, refunds are at our discretion. We're reasonable; ask.
- Free products — nothing was paid, so there's nothing to refund.
- Custom development work — bespoke projects are governed by their own agreement.
- Chargeback-abuse — filing a chargeback instead of asking us first may void the guarantee and suspend the license. Just email us; it's faster than a dispute.
5. Trading products
Our trading software is not yet on sale. When it launches, its refund terms will be published here and shown at checkout before you pay.
6. Questions
Unsure whether your case qualifies? Email support@foxelabs.com — a human (the one who wrote the plugin) reads every message.